Refund policy

Return & Refund Policy – Glowveraofficial


At Glowveraofficial, we want you to feel confident and satisfied with every purchase. If something isn’t right, we’re here to help.





Returns



You have 30 days from the date of delivery to request a return.


To be eligible for a return:


  • The item must be unused, unworn, and in its original condition
  • The item must be in its original packaging
  • Proof of purchase (order confirmation or receipt) is required



Non-returnable items:


  • Personal care or hygiene products that have been opened or used
  • Final sale or clearance items
  • Gift cards






Refunds



Once we receive and inspect your return, we will notify you of the approval status.


If approved:


  • Refunds will be issued to your original payment method
  • Processing time: 5–10 business days (depending on your bank or provider)



If your return is not approved, we will notify you with the reason.





Exchanges



We only replace items if they are:


  • Defective
  • Damaged upon arrival



If you need an exchange, please contact us within 7 days of delivery.





Damaged or Incorrect Items



If your order arrives damaged or you received the wrong item:


  • Contact us within 48 hours of delivery
  • Include photos of the item and packaging



We’ll make it right—fast.





Return Shipping



  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping service, as we are not responsible for lost returns






How to Start a Return



To initiate a return, contact us at:


Email: support@glowveraofficial.store

(Replace with your official support email if different)


Please include:


  • Your order number
  • Reason for return
  • Photos (if applicable)






Late or Missing Refunds



If you haven’t received your refund:


  1. Check your bank account again
  2. Contact your credit card company
  3. Contact your bank



If you’ve done all of this and still have not received your refund, please contact us.





Policy Updates



Glowveraofficial reserves the right to update this policy at any time. Changes will be reflected on this page.




Thank you for shopping with Glowveraofficial. Your satisfaction means everything to us.